We are committed to the protection of your personal information. Our privacy policy strives to explain what personal information we collect, how we use it and who we share your personal information as well as our obligations and your rights in relation to your personal information.
This policy is designed to make our explanations concise and easy to understand. Should you have any queries or require any further information, please contact us via the information provided in the ‘Contact’ section below.
1. WHAT PERSONAL INFORMATION WE COLLECT
– We collect information that may be used to identify you if it is reasonably necessary for our functions and activities. This may include your name, contact details (such as your postal address, email address and phone number), gender, age and billing information.
– We do not knowingly collect ‘sensitive information’ about you without your consent.
– We also collect data that does not personally identify you through technology embedded in our websites, applications, emails and third party sites or platforms, which includes applications known as ‘cookies’ that follow your interactions with us. Cookies distinguish you from other users and helps us to provide you with a good better user experience. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
2. HOW WE COLLECT YOUR PERSONAL INFORMATION
– We collect personal information directly from you when you provide it to us, including when you:
(a) subscribe to our mailing lists, sign up on a waitlist, complete a form or survey, or enter a competition we operate;
(b) connect with us via any of our social media platforms;
(c) contact us including via our websites or by telephone or email; and
(d) purchase tickets to shows or shows produced by our Related Entities (Shows)
(e) attend a Show, an event at a venue or festival. We might collect your image and likeness through videographers or photographers on-site. This is primarily collected for the safety and security; however, we sometimes use these images in our marketing or social media posts. If you wish to object to images being used for marketing visit the ‘Your Rights & Choices’ section below.
– We may also collect your personal information from our subsidiaries and affiliates (Related Entities), partners and other businesses we work with (collectively, Associates). This includes personal information that you provide to our local partners, venues and ticket sellers when you acquire tickets to our Shows.
3. HOW WE USE YOUR PERSONAL INFORMATION
– We use your personal information for the primary purpose for which it was collected or to which you consent. We may also use it for any other purpose related to the primary purpose where it may be reasonably expected for us to do so, or if we have otherwise received your consent.
– The purposes for which we may use your personal information include:
(a) Tickets: to provide or sell you tickets to our Shows.
(b) Competitions: to contact you in relation to any competitions that we may operate from time to time and which you enter.
(c) Contact: to respond to your queries, fulfil your requests, provide you with goods or services and confirm details.
(d) Social media: to connect with you via social media platforms. We may use third parties to assist us in this process.
(e) Improve your experience: to enhance our websites, your use of the websites and to conduct market research and analysis. We may also aggregate your personal information with that of other users for the same reason.
(f) Marketing: where you have given us your consent, or it can be reasonably inferred from your conduct, to send you marketing communications and information that we believe you may be interested in such as information about future Shows, invitations to Shows and our latest news. We will always provide you with an easy way to opt out of direct marketing we send you.
(g) Business purposes: any other business function that is implicit in the way we collect your personal information.
(h) Market research and fan feedback. to conduct market research and analysis which helps improve our products and services and to contact you with satisfaction surveys, or to participate in user research (such as focus groups). We will include an unsubscribe option should you no longer wish to receive them.
(i) To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. We may use your information to prevent ticket touting, misuse of our intellectual property, fraud, or other crimes.
4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH
– We do not sell, licence or rent your personal information to others.
– We may share your personal information:-
(a) with our Related Entities and/or with our Associates. This includes Associates which provide goods and services to you (such as ticketing companies) and those which provide publicity, promotion and marketing services on our behalf. If we do, we require our Associates to hold your personal information securely and prohibit our Associates from using personal information about you except for the specific purpose for which it was provided.
(b) to comply with our legal obligations, respond to complaints and claims, and investigate and protect ourselves and third parties against any activity that we reasonably suspect to be fraudulent.
(c) to law enforcement agencies, regulatory authorities and governments around the world and their service providers in connection with their investigations, screening, public health requirements or other functions.
(d) Where disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
– We may also share: your personal information with any successor to all, or part, of our business; and aggregated and de-anonymised information with others to help us operate our business.
5. HOW WE PROTECT YOUR PERSONAL INFORMATION
– We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a need to know.
– Our staff are subject to obligations of confidentiality with respect to your personal information and we take reasonable measures to protect your personal information and to delete it when it is no longer required.
– We maintain appropriate security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of your personal information. However, we cannot guarantee that your personal information will be secure at all times. Please contact us immediately if you think there has been unauthorised use of your personal information. To the extent permitted by law, we exclude any liability for loss or damage caused by unauthorised access to and/or use of your personal information.
– As a part of a global group of companies, we rely on shared services with our Related Entities, some of which may be located outside of the country you are resident at. In order to provide you a seamless experience for our Shows, your information may also be transferred internationally.
– From time to time, we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. The use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider. However, by providing us with your personal information, you consent to the storage of such information on overseas servers.
– When we provide your personal information to others as permitted by this policy, we require that they maintain at least the same level of security, protection and confidentiality as we do.
– We store your personal information securely and delete it when it is no longer needed, but we cannot guarantee it will be secure at all times. Please contact us immediately if you think there has been unauthorised use of your personal information.
6. YOUR CHOICES AND RIGHTS
You have the following choices and rights when providing us with your personal information:
– whether to receive communications and information from us;
– whether to use a pseudonym when dealing with us, however, we may not be able to provide you with some goods and services if you choose to do so;
– to request a copy of your personal information however we may charge you a reasonable fee to provide you with this;
– to delete, or request any correction to, your personal information, which we will do if it is reasonable to do so. If we do not, you may ask us to provide a written notice stating the reasons for refusing to do so.
We will respond to all requests for access to, or correction of, personal information within a reasonable time. Please be aware that our legal obligations must prevail over any of your choices or rights as set out above.
7. CHANGES TO THIS POLICY
We reserve the right to change the terms of this policy from time to time. An up-to-date copy of our policy will be available on our websites. Therefore, you should check this policy whenever you use our websites.
8. OTHER SITES
This policy does not apply to other sites and services that are not operated by us, even if there are links to them on our websites. You should check any relevant policies in respect of those sites and services before using them. This policy does apply to websites for our Shows if they link back to this policy and specifically refer to this policy applying. By using our websites, you will be accepting this policy and therefore if you do not agree with this policy, please do not use our websites.
9. CONTACT US
Michael Cassel Group Pty Ltd
“Post”, Suite 4.07, 46A Macleay Street,
Potts Point NSW 2011
GPO Box 1703, Sydney NSW 2001 Australia
Please contact our Privacy Officer at: [email protected].
Alternatively, you can also contact the Office of the Australian Information Commissioner at:
Telephone: 1300 363 992
Email: [email protected]
Postal: GPO Box 5218, Sydney NSW 2001
Additional general information about privacy legislation and your rights and obligations can be found by visiting the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.
For all other jurisdictions, please check with the privacy offices or commissions in the relevant territories.
10. DATE OF LAST UPDATE
This policy was last updated in 25 January 2024.
